Return & Exchange

- Our return policy 

**Non-Returnable Items:**
- Custom-made skins or personalized items cannot be returned unless they arrive damaged or defective.

**Return Process:**
1. To initiate a return, please contact us at [support@skinzmaker.in] with your order number and reason for return.
2. Once your return is approved, we will provide you with a return address. Please send your item back to us at your expense.
3. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

**Refunds:**
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your bank or payment provider’s policies.

**Late or Missing Refunds:**
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [support@skinzmaker.in].

### Exchanges

- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [support@skinzmaker.in] your order arrives damaged, please contact us immediately with an unboxing video demonstrating the damage. We may issue a refund or replacement under certain conditions, determined at our discretion.